ACCESSIBILITY
• IRC Centers are located in three areas that are easily accessible, surrounded by both public and private parking facilities without any potential access blockages. Clear, illuminated wayfinding signage is provided both inside and outside the centers to facilitate easy navigation. This helps to minimize any stress that patients, families, and visitors might experience during their visit to IRC.
• IRC center’s services are accessible and accommodate for all patients, especially those with disabilities through providing wheelchairs in building with no escalate to access for disable patients, and available wheelchairs and trolley inside centers to transport, support and prevent any type of falls.
• IRC centers ensure services are accessible to all patients, including those with disabilities, Facilities are equipped with wheelchairs, and buildings are designed without escalators to ease access. Additionally, wheelchairs and trolleys are readily available within the centers to assist with transportation, support mobility, and prevent falls.
• Waiting areas in the reception space are designed to accommodate the needs of patients and their families, providing separate sections for male and female patients. Each area features comfortable seating with ample space between each set to enhance privacy and comfort.
HOW PATIENTS AND FAMILIES CAN OBTAIN CARE AND INFORMATION
To ensure that the community is well informed; All updated information related to available radiological and laboratory services, including pricing, operating hours, patient and family’s rights and preparation requirements, is accessible through various channels:
• IRC Website: Access detailed information and resources at www.irc.ae.
• Social Media: Follow our updates and interact with us on LinkedIn and Facebook for real-time information and support.
• Call Center: Contact our dedicated customer service team via our call center for direct assistance with service inquiries and appointment scheduling.
• Community Engagement: Meet us at community health fairs and local events where we provide information and onsite consultations.
• Partnerships with Primary Care Providers: Get information directly through your primary care providers who partner with us to extend our radiological and laboratory services.
• Brochures and Printed Materials: Pick up our informative brochures available at IRC centers and through our network of healthcare partners.
Information are communicated and displayed in at two languages (Arabic and English) in patient care and waiting areas, as well as posted on the IRC’s website in English.
Additional languages may be used if required based on patients’ linguistic diversity, in accordance with the language privilege list.
SCREENING OF PATIENTS TO ALIGN WITH OUR MISSION
To ensure that the healthcare needs of our patients are in line with the capabilities and services offered at IRC Diagnostic Centers, we conduct a thorough screening process:
• Referral Evaluations:
o We provide detailed information about our services to referring physicians to aid in their understanding of the patient’s medical history and the specific imaging needs before making a referral. This ensures that appointments are appropriately scheduled with all necessary preparations in place.
• Initial Contact Screening:
o At the first point of contact—whether by phone, online, or in-person—we assess the patient’s needs through a standardized questionnaire. This helps to determine the suitability of our services for the patient’s condition and to guide them to the right service.
• On-site Screening:
o For walk-in patients, we perform additional screening upon arrival to verify that the services requested are appropriate and necessary. This step is crucial for maintaining the quality and efficiency of care provided.
In cases where patients’ needs align with the services, our mission, appropriateness, and availability at IRC Diagnostic Centers, patients will be accepted for care.
In cases where patients’ needs not align with the services and our mission, patients will not be accepted and receptionist guide them where they can find their needs.
